After having to wait yet another entire day for someone from Verizon (8am-6pm is a hell of a window, isn't it?) Jen called Verizon from her cell phone at 5:30 to find out that (supposedly) a technician came out at 3:30, decided "This is an apartment building, I can't get in without someone at their building office letting me in, and they're probably closed" (This is almost verbatim what the lady at Verizon said.) They then said that our basements were "rat infested," (a lie, but how would you know if you couldn't get in?) And whatever is wrong with out phone, (for the second week in a row) it is probably something one of our maintenance people did. Jen furiously told them that she had made arrangements to get the person in to do work, but how could they just (supposedly) come and not even ring the bell? "Well, he tried calling you," the lady at Verizon said. HOW CAN THEY CALL US IF OUR PHONE DOESN'T WORK?
Of course, there's nothing that can be done about it. We just have to wait until tomorrow, and Jen has to waste yet another day sitting around waiting for them to come. No way to make monopolies accountable, no way to ensure this doesn't happen again- or even gets fixed properly.